E.Central - Denver's fast, friendly, and reliable Internet company.

Here are a few frequently asked Long Distance questions. If you would like more information, email LD@ecentral.com.

Questions and Answers About E.Central's Long Distance Services
Pay only 5¢ a minute for your domestic long distance calls! There is no set up fee, no monthly fee, and no extra numbers to dial. Simply dial 1+ the number!

E.Central has partnered with Inter-Tel NetSolutions, a long distance wholesaler who resells long distance for Sprint.

How Does It Work?

1.	How do I sign up for E.Central's Long Distance Service?

2.	How can E.Central offer long distance service? Whose long distance network would I be using?

3.	Will I have to dial any other numbers such as 1010 to dial my long distance calls?

4.	What will happen after I sign up?

5.	What is a PICC freeze?

6.	How can I find out if I have a PICC freeze on my phone?

7.	What happens if I have a PICC freeze on my phone?

8.	How will I know when my service has been switched?


Rates

9.	What are E.Central's long distance rates?

10.	Are there any monthly minimums, setup, or extra fees?

11.	Is there a cost to switch from my current long distance provider to E.Central?

12.	My business has a toll free (example: 800, 888, etc.) number, what are the rates for toll free numbers?

13.	I travel a lot, what will be the calling rates when I use my calling card?

14.	What will be the rates for International calls?

15.	What will be the intra-state rate within each state?


Customer Service & Billing

16.	Who would I call for billing and customer service issues?

17.	How do I add/cancel telephone numbers, calling cards, or toll free numbers (800, 888, etc.)?

18.	Who would I call if I experience trouble on the line?

19.	How will I be billed? What will my online bill look like?

20.	Will my Internet access billing date change?

21.	Will I get a paper statement showing all my calls for the month?

22.	What if I move to a new location?

1. How do I sign up for E.Central's Long Distance Service?

You must be an E.Central ISP customer in order to sign for E.Central's long distance service. If you are an E.Central ISP customer, you can sign up online for our long distance service. If you would prefer E.Central to mail or fax the Sign Up form to you, please email us at ld@ecentral.com with your fax number or mailing address. Or call us at 303-830-0123.

2. How can E.Central offer long distance service? Whose long distance network would I be using?

You will be using the Sprint long distance network. E.Central has partnered with Inter-Tel NetSolutions, a long distance wholesaler who resells long distance for Sprint. Inter-Tel NetSolutions is a 32-year-old publicly traded company that provides Local Telecommunications, Tier One Long Distance Services, Data and Video Conference Communication Services.

3. Will I have to dial any other numbers such as 1010 to dial my long distance calls?

No, you will simply dial 1+ the long distance number.

4. What will happen after I sign up?

Within four-five days of sending E.Central your signed LOA, you will receive a "Welcome Call" from Inter-Tel NetSolutions confirming your information (name, address, phone numbers). Inter-Tel NetSolutions will try three times to contact you, if they are unable to contact you (and you do not return their call), your order will be automatically processed.

5. What is a PICC freeze?

A PICC freeze acts like a lock that you put on your long distance service so that no one but you can switch your service to another provider. For example, if you had XYZ company as your long distance carrier and you put a PICC freeze on your line, then you cannot switch from XYZ until you call your local phone company and cancel the PICC freeze. You must authorize, or cancel, the PICC freeze through your local phone company. Long distance companies cannot add or remove PICC freezes without your authorization.

6. How can I find out if I have a PICC freeze on my phone?

You can call Qwest to find out if you have a PICC (pronounced "pick") freeze on your phone. You will need to provide Qwest with all of your telephone and fax numbers. You can call Qwest (toll free) at: 1-800-603-6000.

7. What happens if I have a PICC freeze on my phone?

There are three simple options for removing a PICC freeze from you phone numbers.

1)	When you receive a "Welcome Call" from Inter-Tel NetSolutions on E.Central's behalf confirming your information (name, address, phone numbers) they will ask if you have "a PICC restriction on your account." If you do, they will set up a three-way conference call (you, Inter-Tel NetSolutions and Qwest) so that you can authorize the change of service. Your long distance service cannot be changed until you speak with Qwest to authorize the change.
2)	You can call Qwest yourself and ask to have the PICC freeze removed. Remember to remove the PICC freeze from ALL of your telephone and fax numbers for which you want to change long distance service. The number to call is: (toll free) 1-800-922-1879.
3)	You can fax to Qwest a request to remove the PICC freeze from you telephone numbers. The request should say "Please remove my PICC freeze on the following telephone numbers." List ALL of your telephone and fax numbers for which you want to change long distance service. Include your name, address, Qwest account number, and REMEMBER TO SIGN the request! The Qwest fax number is: (toll free) 1-800-236-6992, please write "Attention: Yolanda Carroway" on the fax.

NOTE: Calling or faxing the request to remove the PICC freeze WILL NOT change your local phone service from Qwest. The reason you call Qwest is because only your local carrier can remove the PICC freeze.

8. How will I know when my service has been switched?

In seven to 10 business days after you have spoken with Inter-Tel NetSolutions (see Welcome Call on Question #4), you will receive a confirmation email from E.Central notifying you that your service has been switched. When you receive this email, we also recommend that you call your former carrier to make sure your long distance service and all related charges are cancelled.

You can find out if your service has been switched by calling this toll free number: 1-700-555-4141 and a recording will tell you the name of your current long distance provider. If your service has been switched the recording will say "Welcome to the Sprint long distance network". If the recording does not say "Sprint", then you have NOT yet been switched.

9. What are E.Central's long distance rates?

IMPORTANT: All rates are based on direct dialing. Additional fees will be incurred if the call is operator assisted. If you need help dialing a long distance number, do NOT dial "0", instead call Inter-Tel (1-800-821-1661) and they will help you without charging additional fees. You may, however, use directory assistance without incurring extra fees.

E.Central's long distance rates are the same for both residential and business customers.

E.Central has one interstate rate -- 5¢ per minute -- 24 hours a day, 7 days a week for all domestic long distance except Alaska and Hawaii, which are both 18¢ per minute.

For calls within Colorado, E.Central has one rate -- 8.7¢ per minute 24 hours a day, 7 days a week.

You will be billed in 6-second increments with a minimum of 18 seconds per call.

10. Are there any monthly minimums, setup, or extra fees?

There are no setup fees.

For residential customers: E.Central's Long Distance service has no monthly fees and no monthly minimums. You only pay per-minute charges.

For business customers: There is a monthly PIC-C charge of $4.31 for the first phone line and $1.04 for each additional phone line.

11. Is there a cost to switch from my current long distance provider to E.Central?

There is no cost. However, your current local phone service provider (example: Qwest, AT&T, etc.) might charge you a "switching fee" which will appear on your next bill with them. If this happens, E.Central will reimburse you for this charge. Simply fax a copy of your bill to: (toll free) 800-244-6464. Please include a cover sheet that says (in big, bold letters): Attention Lindsay, From: E.Central Customer.

You can also mail a copy of your bill to:
Inter-Tel
Attn: Customer Service
885 Trademark Dr.
Reno, NV 89521

If you would like a confirmation that your faxed or mailed copy has been received and a credit will be given, please email nscs@inter-tel.com and write "Please confirm that you have received my fax for a switching fee credit. My name is XXX, and my primary telephone number is XXX-XXX-XXXX." You will receive an email confirmation.

A credit for the amount of the switching fee will appear on your next E.Central long distance bill. If you would like a confirmation that your fax has been received and a credit will be given, please email nscs@inter-tel.com and write:

"Attention Lindsay: Please confirm that you have received my fax for a switching fee credit. My name is XXX, and my primary telephone number is XXX-XXX-XXXX."

You will receive an email confirmation.

12. My business has a toll free (example: 800, 888, etc.) number, what are the rates for toll free numbers?

The rates would be the same, 5¢ per minute for domestic long distance calls and 8.7¢ per minute for calls within Colorado. There is also a $1.10 monthly charge for each toll free number.

13. I travel a lot. What will be the calling rates when I use my calling card?

Click here to view all travel card rates.

14. I make international calls. What will be the rates for those calls?
These rates vary depending on the country. Click here to view E.Central's international rates.

15. What will be the intra-state rate within each state?
These rates vary depending on the state. Click here to view E.Central's intra-state rates.

16. Who would I call for billing and customer service issues?

You would call E.Central (303-830-0123) during regular business hours.

17. How do I add/cancel telephone numbers, calling cards, or toll free numbers (800, 888, etc.)?

It is simple. Call Inter-Tel NetSolutions at 1-800-821-1661 and give them your main phone number.

18. Who would I call if I experience trouble on the line?

You would call Inter-Tel NetSolutions at (toll free) 1-800-821-1661 and identify yourself as an E.Central customer. Inter-Tel NetSolutions's customer service is open 24 hours a day, seven days a week.

19. How will I be billed?

There will be one bill for both your long distance and your Internet access. E.Central will directly bill your credit card or directly debit your checking account, whichever is currently being billed for your Internet access account. We cannot invoice for payment.

To see a sample online bill, click here.

20. Will my Internet access billing date change?

Yes, both your Internet access and your long distance will be billed on the 25th of each month. If you are currently billed for Internet access on a date other than the 25th, your first combined bill will prorate your Internet access (29.8¢ per day on the $8.95 plan, and 66.5¢ on the $19.95 plan).

21. Will I get a paper statement showing all my calls for the month?

No, you will not receive a paper statement each month. E.Central will combine both your Internet access and long distance charges into one bill, which can be paid either by credit card or direct debit to your checking account. You will, however, receive an email each month with your total charges for long distance and Internet access. And, you will be able to view a detailed record of all your long distance calls online on E.Central's Web site. You can then print this page for your records.

22. What if I move to a new location?

E.Central can transfer your long distance service to your new residence, no matter what state you are moving to. Simply call E.Central (303-830-0123) and tell us where you are moving from and where you are moving to. Please note that you must also have your new telephone number.